AI Voice Surveys for Customer Experience Teams — Voiceter.ai

Voiceter.ai enables customer experience (CX) teams to automate CSAT, NPS, and post-call surveys at scale. AI voice agents collect immediate feedback after every customer interaction, scaling your Voice of Customer programme without adding headcount or call centre capacity.

CX Team Use Cases

  • Post-call CSAT surveys — automatically triggered after every customer interaction
  • NPS measurement — customer loyalty tracking and trend analysis across segments
  • Customer journey research — touchpoint-level feedback collection
  • Churn exit surveys — understanding reasons for customer attrition
  • Product feedback — evaluation of new features and service changes
  • Onboarding experience surveys — measuring first-impression quality

Integration with CX Platforms

Bridge Mode preserves your existing Qualtrics, Medallia, or Salesforce Service Cloud integration. Voiceter.ai's AI voice layer is added on top of your existing CX platform without data migration, and results are returned directly to your existing systems via API or webhook. Native Mode provides a standalone AI voice survey platform with full data ownership for CX teams ready to migrate.

CX Data Ownership and Compliance

Customer feedback data is managed in compliance with GDPR and KVKK. Automated consent management, data retention policies, and full audit logs ensure legal compliance on every campaign. Data sovereignty options are available for CX teams in regulated industries.

CX Economics — Cost and Efficiency

CX teams using Voiceter.ai reduce per-interview costs by up to 70% compared to traditional call centre-based survey methods. Survey completion rates improve because AI voice agents reach customers immediately after an interaction, while the operational burden on CX teams decreases as the entire survey process is automated.

Choosing Between Native Mode and Bridge Mode for CX

CX teams with existing Qualtrics or Medallia deployments typically start with Bridge Mode to add AI voice capabilities without disrupting current workflows. Teams building a new VoC programme from scratch, or those seeking full data ownership and maximum conversation quality, choose Native Mode for complete platform control.

CX & VoC Teams

Your NPS Programme Is Strong. 90% of Your CustomersAren't Responding to It.

Email and SMS response rates are declining. The customers you're not hearing from — older, phone-first, recently dissatisfied — are exactly the ones who matter most. Bridge Mode adds a phone channel to your existing VoC platform. Surveys stay where they are. Nothing migrates.

Start Free — No Credit Card
Works With Your Existing VoC Platform
Response Data Stays in Your Platform
KVKK · GDPR · TCPA Automated

The Challenge

Your VoC Programme Has a Blind Spot. It's the Customers Who Don't Read Email.

Digital Channel Response Rates Are Declining

Email surveys average 10–30% response rates — and falling. The customers you're not hearing from are older, less digitally active, or phone-first demographics. This creates NPS sampling bias: your scores reflect the customers who open email, not your full customer base.

You Can't Migrate Your Platform — And You Shouldn't Have To

Years of trend data, executive dashboards, CRM integrations, and data warehouse pipelines live in your current platform. Migration makes no sense. What you need is a channel extension — not a replacement.

Phone Requires Different Infrastructure

Telephony infrastructure, TCPA/GDPR/KVKK compliance, consent management, DNC screening, call recording, audio quality monitoring — your VoC platform wasn't designed for any of this. Building it in-house is a compliance and engineering project, not a survey project.

The Solution

Bridge Mode. Voice Fieldwork That Submits Directly to Your Platform.

A voice execution layer that conducts phone interviews and submits responses to your existing survey platform — as if customers filled them in digitally.

01

Your Survey Stays Where It Is

No changes, no migration, no new survey tool. Your questionnaire, logic, and platform remain exactly as they are. Voiceter.ai works as a voice execution layer on top of whatever VoC platform you already use.

0platform changes
Step 1 of 6

CX Applications

Every Moment in Your Customer Journey, Covered by Phone.

Explore all use cases
NPS

Reach Detractors Who Never Open Email

Your detractors and passives are the least likely to respond to digital surveys. Phone reaches them — giving you the signal you're missing most.

CSAT

Post-Transaction Feedback Across All Demographics

Capture satisfaction from phone-first customers immediately after purchase or service interaction — not just the digitally active segment.

CES

Measure Effort in the Same Channel

Survey customers after support interactions in the same channel they used. Phone-based CES captures the experience more accurately.

Relationship & Loyalty

Annual Health Surveys by Customer Tier

Voice for premium customers, digital for self-service. Segment your annual relationship survey by tier and channel preference.

Churn Recovery

Survey Churned Customers Where Email Trust Is Lost

Recently churned customers rarely open email from the brand they left. Phone is the only channel with a realistic response rate.

Post-Contact

Same-Day Follow-Up While Recall Is Fresh

Follow up on support calls the same day. Recall accuracy drops sharply after 24 hours — phone follow-up captures it before it fades.

Choosing Your Mode

Bridge Mode or Native Mode? Here's the Honest Answer.

Recommended for CX Teams

Bridge Mode

Voice channel extension

Choose Bridge Mode if:

  • Active contract with a web-based VoC or survey platform
  • Executive dashboards and trend data live in that platform
  • Want to add phone channel without changing survey design or reporting
  • Data infrastructure and CRM integrations must stay intact
  • Procurement not ready to evaluate platform replacement

Native Mode

Full AI survey platform

Choose Native Mode if:

  • Starting a new CX programme from scratch or open to migrating
  • Want full AI analytics: topic clustering, emotion analysis, AI executive summary
  • Want AI questionnaire builder and advanced survey design capabilities
  • Replacing a human CATI operation, not extending a digital programme

You can run both modes in the same account— same minute pool, one invoice. Many CX teams start with Bridge and add Native for new programmes.

Compare Native vs Bridge in full

Compliance Built In

Compliant Outbound Calling Without a Compliance Team of Your Own.

Telephony compliance is handled automatically per market. No internal compliance team required — and a full documentation pack is available for enterprise procurement reviews.

Europe — GDPR

  • Explicit consent capture per interview
  • Right to erasure: data deleted <72hrs
  • Data residency controls
  • Breach notification automation
  • SCCs available for cross-border transfer

Turkey — KVKK

  • Verbal consent in Turkish, automated
  • DNC enforcement, opt-out processing
  • AI disclosure at introduction
  • 7-year tamper-proof audit trail
  • VERBIS documentation support

United States — TCPA

  • National DNC check (<50ms per number)
  • Call time window enforcement (8 AM–9 PM local)
  • Consent documentation per call
  • STIR/SHAKEN caller ID verification
  • Automated opt-out processing mid-interview

Compliance documentation pack available for enterprise procurement reviews.

Your Data — Your Platform

Clear Boundaries. No Ambiguity About Where Your Data Lives.

Voiceter.ai Retains

Call & compliance data only

  • Call recording (MP3)
  • Full interview transcript
  • Audio quality score (0–100)
  • Compliance log (consent, DNC, opt-out)
  • Basic sentiment detection
  • Fieldwork completion rate
  • Call duration & metadata

Stays in Your Platform

All survey response data

  • All survey response data
  • Response distributions & charts
  • NPS / CSAT trend reports
  • Executive dashboards
  • Segmentation & cross-tabs
  • Data warehouse integrations
  • CRM-synced response history

Data principle: Bridge Mode never reads, stores, or modifies survey content or response data inside your existing platform — it only submits responses as a human respondent would.

CX Programme Economics

Add a Phone Channel for Less Than Your Annual Email Tool Licence.

Without Bridge Mode

Surveys sent10,000
Email/SMS response rate7%
Responses received700
Customers not heard from93% blind spot

With Voiceter.ai Bridge

Non-responders called9,300
Bridge response rate25–35%
Additional completions (3 min.)~2,325–3,255
Cost per wave (Platinum rate)~$414–$579

The Outcome

3–5×

more data from current non-responders

~$414

extra cost per 10K survey wave

Why this matters

Non-responders skew older, lower digital engagement, or recently dissatisfied — exactly the customers your NPS programme needs to hear from most. The blind spot is not random.

Bridge minutes cost 33% less than Native minutes. Calculated above using Platinum Bridge rate of $0.178/min.

Pricing for CX Teams

Start Small. Scale When the First Wave Delivers.

Annual billing saves 17%

Free

$0

—

Test the integration, run a pilot wave

Pay As You Go

No fee

$0.30/min

Irregular programmes, annual surveys

Silver

$349

$0.227/min

Quarterly NPS/CSAT programmes

Gold

$749

$0.20/min

Monthly or continuous programmes

Platinum

$1,999

$0.178/min

Large enterprise CX, multi-market programmes

All features included in all plans. Bridge minutes cost 33% less than Native minutes.

View full pricing

Get Started

Your First Voice Survey Wave Can Be Live Tomorrow.

Set up Bridge Mode, connect to your survey platform, upload your respondent list, and launch in under a day. No migration, no integration project, no IT ticket required.

Start Free — No Credit Card